Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At GlassBrickStone, we recognize that plans can change and are committed to establishing transparent and just refund policies. This document provides the guidelines for issuing refunds on yacht chartering services.

We urge you to review this policy thoroughly before finalizing a booking. By reserving a charter with GlassBrickStone, you accept and agree to these refund terms.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus service charges

Processing Time: 5-7 business days

Service Charge: £50 for credit card payments

Requirements: Must be requested in a written manner via email or over the phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the charter price

Processing Time: 7-10 business days

Service Charge: £25 subtracted from the refund

Requirements: A legitimate reason is necessary; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund given

Exception: Emergencies may be taken into account

Alternative: Offer of a charter credit may occur at the discretion of management

Requirements: Proof necessary for urgent claims

Weather-Related Cancellations

Our Weather Guarantee

Safety remains our highest concern. Should our qualified captain deem the weather conditions to be hazardous for the charter, we provide adaptable options:

  • Full Refund: Full refund issued when rescheduling isn’t an option
  • Reschedule: Move your charter to another available slot with no extra cost
  • Charter Credit: Receive a voucher valid for one year from the original date of the charter

Weather Assessment Process

Our evaluation of the weather includes:

  • Analysis of wind speed and direction
  • Observation of wave height and ocean conditions
  • Forecasts of visibility and precipitation
  • Advisories and warnings from the Coast Guard
  • Professional captain’s assessment of safety

Decision Timeline: Decisions related to weather cancellations are made at least 4 hours before the planned departure.

Medical Emergency Refunds

Emergency Circumstances

We are sympathetic to unforeseen medical emergencies. Below situations may be eligible for special consideration:

  • Unexpected illness or injury necessitating hospital care
  • Death within the immediate family
  • Military orders or urgent recall
  • Mandatory jury duty or court mandates
  • Travel-impacting natural calamities

Documentation Requirements

To consider requests for emergency refunds, please furnish:

  • Official medical statement or hospital records
  • Death certificate as relevant
  • Verified military directives
  • Court orders or jury summons
  • Emergency declarations or travel advisories

Processing: We handle emergency refund requests within 3-5 business days following receipt of proper documentation.

Operational Cancellations

Mechanical Issues

In the event of mechanical failures with your designated vessel that cannot be remedied:

  • Alternative Vessel: We will endeavor to provide a vessel of similar quality
  • Full Refund: Issued if an appropriate alternative cannot be supplied
  • Partial Refund: Given if the replacement vessel has a different rate
  • Compensation: Additional compensation may be granted for any inconvenience

Crew Unavailability

In the uncommon scenario where a certified crew cannot be provided:

  • An alternate crew will be arranged if feasible
  • Full refund if the charter cannot proceed
  • Option to reschedule at no extra fee

Refund Processing

Payment Method

Refunds are issued through the original payment format used for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

£50 fee applied to cancellations over 72 hours prior

Bank Transfer Processing

£25 fee applied to all bank transfer refunds

International Processing

International refunds may be subject to additional fees

Charter Credits

When Credits Are Offered

Charter credits are sometimes provided as an alternative to refunds under certain conditions:

  • Late cancellation (within 24 hours of charter)
  • Cancellations due to weather
  • Requests for rescheduling made voluntarily
  • Operational disturbances

Credit Terms

  • Validity: Valid for 12 months post-issuance
  • Transferability: Non-transferable to third parties
  • Value: The full value of the charter (excludes service fees)
  • Usage: Applicable towards any available charter booking
  • Expiration: No extension allowed beyond 12 months

Partial Service Refunds

Service Interruptions

If your charter faces interruption or shortening due to causes within our responsibility:

  • Refund proportional to the unused duration
  • Credit applicable to an equivalent future charter
  • Complementary services or benefits

Guest-Related Interruptions

If a charter terminates prematurely due to guest misconduct or breaches in safety regulations:

  • No return for the remaining portion
  • Full payment demanded
  • Possible extra fees

Dispute Resolution

Should you contest a refund verdict, you are encouraged to:

  • Request an evaluation by our administrative team
  • Submit further substantiation or proof
  • Contact consumer support bodies for assistance
  • Seek legal avenues permissible by prevailing laws

How to Request a Refund

Step 1: Get in Touch

Initiate your refund appeal through:

Step 2: Compile Information

Your refund petition should incorporate:

  • Proof of reservation number
  • Specifics of the charter’s date and time
  • Justification for annulment
  • Relevant support documents (if pertinent)
  • Refund payment preference

Step 3: Evaluation and Execution

We will acknowledge your claim within a day, assess it following this policy, communicate an outcome within two days, and process agreed reimbursements within the specified durations.

Important Notes

  • All applications for repayment must be composed in writing
  • Reimbursements are conducted in £ regardless of the initial payment’s currency
  • We highly advocate for the purchase of trip insurance
  • Alterations to this policy may arise given a 30-day notice
  • Repayments are subject to relevant taxes and legal stipulations

Contact Information

For inquiries regarding refunds or to lodge a repayment request:

Refunds Department
GlassBrickStone Marine Services Ltd.
Marina Point
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 1234
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 20, 2028

The intention of this refund policy is to be just and open. We encourage you to familiarize yourself with these terms in advance of booking and to reach out with any questions.